- Continual Support
- Functionality and Performance Tuning
- USA
- INDIA
- MEXICO
- CHINA
- RUSSIA
Zunch Labs ensures the continued success of your solution by providing first-rate maintenance and support services. Even after the product is delivered, we continually work with you to ensure that the product remains stable, bug free and fast. We even go beyond the ordinary and continually improve your solution to keep it running smoothly and supported for years to come.
We work closely with your team to make sure your business goals are being met and that development goes smoothly. Zunch Labs will guarantee that no data loss will occur during development and no downtime will occur while transitioning to the new solution. We document all issues and requests and remain in constant contact with your team to meet all of your requirements.
Zunch Labs uses Atlassian JIRA Help Desk system for documenting, prioritizing, and routing support issues. However, we are capable of using the tool you are comfortable with.
The Atlassian JIRA Help Desk allows our team to –
Our Basic Support Package comes standard with –
Our service level agreement features 3 levels depending on the severity of the issue that you are having.
Level 1
A professional tech-support associate will identify and address the issue after being notified of a problem.
Level 2
A mid-level support engineer will identify, reproduce and fix the issue.
Level 3
If the issue is severe enough, it will be escalated and you will be put in touch with an expert engineer that will isolate the source code to provide corrections and fixes.
At Zunch Labs, the project is never really finished. We constantly monitor your solution to enhance and improve its usability. We even go as far as re-engineering and customizing your system, and removing obsolete capabilities that drain system resources to ensure top-notch performance.
With specialized maintenance techniques, we monitor any new changes to make sure nothing has been adversely affected. If any problems occur, we will immediately fix the issue to keep your systems running smoothly.
Additionally, we offer constant maintenance updates that will keep your application operating on any new technology introduced into your system.
Our technical support is streamlined from the moment we receive knowledge of the issue to the time it’s repaired. We do this by establishing strategically targeted remedies throughout the entire development and support phases.
Transition
Fixes
Ongoing Maintenance
The QA and Stabilization phase is the final part of our development cycle. For a full 30 days after the product is completed, any problems that are found will be fixed free of charge. During this time you will have direct access to level 2 and 3 tech support.
Our level 2 tech support will put you in touch with a qualified engineer that will identify and solve issues that don’t require changes to the source code. For instance, if the server needs to be reconfigured or the application setting needs to be adjusted, you will receive level 2 support. You may request 24×7 level 2 support if desired.
Level 3 tech support is designed to solve more complex technical issues. An expert software engineer will segregate and audit the source code to identify and fix the issue. Before level 3 support can be conducted, we will discuss what actions we will take and your approval will be needed. Level 3 fixes will be planned in advance so they cause no disruptions to your daily business activities.
